Audit & Training
To help you optimize your internal collections process, we conduct a detailed audit of your accounts receivable management
To help you optimize your internal collections process, we conduct a detailed audit of your accounts receivable management
We evaluate your work methods, tools, and skills to help your employees develop new competencies. Your teams will adopt best practices, allowing you to optimize the management of your customer accounts.
We analyze:
- The legal validity of the files: the legal validity of contracts and guarantee documents, and compliance with deadlines arising from initiated proceedings (foreclosure).
- Creditworthiness:An investigation into the creditworthinessof debtors and the value of assets serving as collateral.
- The economic context of the debtor-client: verification of the procedures initiated based on the type of client (ensuring that enforcement measures are appropriate depending on whether the client is an individual or a legal entity).
Our specialists work right in the heart of your business to take into account all the unique aspects of your industry. The result: an improvement in thecollection rate.
Train Your Employees in Debt Collection
To effectively manage the debt collection process in-house, we offer customized training programs that are fully tailored to your industry. The web Cabinet ARCmeets DATADOCK requirements.
Our Training Approach
For collection agents
- Preparing for the recovery, the different phases of the recovery, managing challenging phases…
Forcredit managers
- Legal training: contractsand general terms and conditions of sale, legal proceedings, the main enforcement mechanisms…
- A Preventive Approach to Customer Risk: Sourcesof Insolvency, Credit Policies…
Our Training Methodology
We offerpractical in-house training:
- Participants work on their own projects.
- The role-playing exercises are based on examples from the participants’ everyday lives.
Our training program combines discussions, presentations, and role-playing exercises to encourage greater participant engagement.Our legal trainers are experienced in both operational debt collection and teaching methods tailored to professionals.
We assess participants’ skill levels before the training begins, monitor their progress throughout the learning process, and evaluate their learning outcomes once the training is complete. Participants can also stay informed about the latest developmentsthrough our dedicated news section.
