Legal Notice and Personal Data
Information: You have received a collection notice from us regarding a debt owed to one of our clients: Where did your personal information come from?
Your personal data is collected by our clients, who retain us to collect a debt they are owed by you. They provide us with the personal data strictly necessary for us to perform our debt collection services, in order to fulfill our contractual obligation. We may also need to collect this data in order to positively identify you. You may request information regarding the source of your personal data.
Required Information
- Company Information: A.R.C. SOC RECOUVREMENT CREANCES (Cabinet ARC), a simplified joint-stock company with a share capital of €510,204.00, located at 102 Avenue Edouard Vaillant, 92100 Boulogne-Billancourt
- RCS Registration Number: Nanterre B 350 300 117
- SIREN: 350 300 117
- Intra-Community VAT Identification Number: FR35350300117
- Website Host Information: Erival Ingénierie, 116 Rue Marc Seguin, 07500 Guilherand-Granges | erival.fr
Personal Data Protection – GDPR
In accordance with the provisions of Regulation No. 2016-679 of April 27, 2016, on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (GDPR), the web Cabinet ARC has ensured compliance with regard to the processing and protection of personal data entrusted to it and collected by it. Below you will find the necessary information, depending on your relationship with our services.
Our Commitments to the Protection of Personal Data

The Cabinet ARC has appointed a Data Protection Officer, in accordance with the recommendations of the CNIL. The Officer’s duties are governed by the Code of Ethics for Data Protection Officers ( DPOs ) of the French Association of Data Protection Officers (AFCDP), of which the Cabinet ARC is a signatory.
As part of our commitment to continuous improvement, we conductregular assessments of our data protection compliance, including through independent organizations. As a result, the web Cabinet ARC has been awarded thePrivacy Protection – Pact 2024 certification. The Privacy Protection – Pact is a professional certification available to all organizations wishing to demonstrate their commitment to the protection of personal data.
The Privacy Protection – Pact is an initiative launched by DMA France (SNCD) that enables organizations committed to an ongoing approach to personal data protection to highlight their commitment.

Learn more about how we process your personal data
You can find information about the data collected, the purpose for which it is used, the legal basis for its processing, the recipients of the data and the reasons for any transfers, the retention periods and the related justifications, and your rights regarding this data in our Privacy Policy, which is available upon request.
Exercising Your Data Rights
You can submit your request using the form below or contact us by phone at the number listed on our website, Monday through Friday from 9:00 a.m. to 5:00 p.m.
Cookie Policy for the Public Website
Cabinet ARC places great importance on protecting the personal data of users of its websites.
The purpose of this policy is to provide you with clear and transparent information about the use of cookies and other trackers that are placed or read when you browse the main website at Cabinet ARC , as well as, where applicable, certain registration microsites operated under subdomains of the main website.
Depending on the features offered by each site or subdomain, not all of the services mentioned in this policy are necessarily used. Some microsites may, for example, use only the trackers that are strictly necessary for their operation, for the security of the site, and to respect the user’s cookie preferences.
1. Data Controller
Cabinet ARC acts as the data controller for operations related to the placement and reading of cookies and other trackers used on its websites, subject to any processing that may be carried out directly by third-party service providers when the user chooses to enable the relevant services.
2. What is a cookie or a tracker?
A cookie is a small text file stored on your device when you visit a website.
More generally, the term “tracker” refers to various methods used to read or write information on your device, for example, to ensure a website functions properly, remember your preferences, measure traffic, or enable certain external content.
These trackers may be placed by the web Cabinet ARC , or by third-party services when they are enabled.
3. Managing Your Choices
The web Cabinet ARC uses the tarteaucitron.io consent management platform.
This tool allows you to:
- to accept or decline services that require your consent
- to withdraw your consent at any time
- to reopen the cookie management panel at any time by clicking the “Manage My Cookies” link at the bottom of the page or, if applicable, by clicking the cookie management icon displayed on the screen
When certain external content is blocked pending your decision, a request for authorization may also appear directly within the relevant area.
The choice you make—whether to accept or decline—is retained for up to 6 months. This timeframe is in line with the best practices recommended by the CNIL.
4. Categories of tracers used
4.1. Strictly Necessary Trackers
These cookies are essential for the website to function and do not require your prior consent.
In particular, they allow for:
- to ensure the proper technical functioning of the website
- to ensure the security, stability, accessibility, and display of the pages
- to remember your cookie settings
- if necessary, to store certain settings that are strictly necessary for the requested service, such as the display language
In particular, the site uses the cookie necessary for the operation of the tarteaucitron.io consent manager.
If a language selection feature is active on the site or on certain subdomains, the strictly necessary cookies associated with this feature may also be used.
4.2. Audience Measurement
The web Cabinet ARC uses Matomo Cloud to measure the audience of its websites, compile traffic statistics, and improve content, navigation paths, and overall usability.
This tool is configured in a specific way to minimize its impact on privacy and to comply with the requirements applicable to audience measurement tools, which, under certain conditions, may be exempt from the requirement to obtain prior consent.
In this context, the " Cabinet ARC " focuses in particular on:
- limit the purpose of this processing solely to audience measurement and the improvement of the services offered
- avoid any overlap with other treatments or any use for advertising purposes
- strictly regulate the data being processed, the lifespans of any trackers used, and the retention periods
- maintain internal documentation regarding the selected settings and their verification
Audience measurement is subject to a specific opt-out mechanism, which is available below so that you can opt out at any time.
The lifespan of any trackers used for this purpose does not exceed 13 months. The retention periods for traffic data are governed in accordance with applicable requirements.
4.3. Third-Party Services Requiring Your Consent
Some third-party services are activated only after you give your express consent. Until you consent to their activation, they will not load, and the relevant content may remain blocked or may not be displayed.
Depending on the pages and subdomains used, this applies in particular to:
- Google Maps, used to display the location map of the Cabinet ARC
- YouTube, used to view or play videos from the YouTube channel of the Cabinet ARC
- Juicer / LinkedIn, used to display a social feed integrated into the site
When you enable one of these services, their providers may place their own trackers and process certain browsing data in accordance with their own privacy and cookie policies.
Details about the services that can be enabled and, where applicable, related information, are available through the cookie manager as well as in the privacy policies of the relevant providers. Embedded external content, such as maps, videos, or social media feeds, generally requires prior consent when it involves the placement or reading of trackers.
5. Data That May Be Processed
Depending on your browsing activity, the pages you visit, the services you enable, and the choices you make, the following data may be processed:
- the IP address, truncated or otherwise shortened as specified by the selected settings
- the specifications of your device, operating system, and browser
- the browser's language or, if applicable, the language selected on the website
- the date, time, and duration of the browsing session
- pages viewed, navigation paths, and interactions with certain content
- interactions with videos, maps, or external feeds when you choose to enable these services
- your preferred status regarding consent to or refusal of the relevant services
6. Regulations Governing Tracers
Cookies that are strictly necessary for the website to function are used without first obtaining your consent, as they are essential for providing the requested service or for expressing and saving your preferences.
Third-party services such as Google Maps, YouTube, or Juicer/LinkedIn require your prior consent when they involve the placement or reading of trackers.
The audience measurement implemented using Matomo Cloud is governed by a specific framework based on settings designed to meet the requirements applicable to audience measurement solutions that, under certain conditions, may be eligible for a consent exemption, while still allowing you to opt out at any time.
You may modify or withdraw your consent at any time. Such withdrawal does not affect the lawfulness of processing operations already carried out prior to the withdrawal.
7. Recipients and Transfers
Data collected through third-party services that you choose to enable may be shared with the relevant providers, including Google, YouTube, Juicer, and, where applicable, LinkedIn.
Depending on their technical setup, the use of these services may result in data transfers outside the European Union. These transfers are subject to the terms set forth in the privacy policies and compliance commitments of these third-party providers.
8. Retention Periods
The main applicable time periods are as follows:
- Retention of the choice expressed regarding consent or refusal: up to 6 months
- Lifespan of trackers that may be used for audience measurement purposes: 13 months maximum
- Durations associated with third-party services: as defined by the relevant providers in their own documentation
The " Cabinet ARC " ensures that the retention periods are proportionate to the purposes pursued and comply with applicable requirements.
9. How can you manage your cookies?
You can, at any time:
- Use the "Manage My Cookies" link at the bottom of the page
- use the cookie management icon displayed on the screen, if available
- accept, decline, or withdraw your consent on a service-by-service basis
- opt out of Matomo web analytics tracking using the mechanism provided for that purpose
- Configure your browser to limit or block certain trackers
The blocking of certain third-party services may prevent certain videos, maps, or social media content from displaying, without preventing general access to the site and the main information it provides. The CNIL also notes that users can adjust their browser settings to limit the data collected while browsing.
10. Learn more
For more information on how your personal data is processed and the rights you have, please review the privacy policy at Cabinet ARC.
Finally, for more information about cookies and other trackers, please visit the CNIL website